{"id":991364,"date":"2021-08-01T16:06:48","date_gmt":"2021-08-01T16:06:48","guid":{"rendered":"https:\/\/nimaberlin.com\/returns-cancellations\/"},"modified":"2025-09-22T12:12:20","modified_gmt":"2025-09-22T12:12:20","slug":"returns-cancellations","status":"publish","type":"page","link":"https:\/\/nimaberlin.com\/en\/returns-cancellations\/","title":{"rendered":"Returns & Cancellations"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Returns & Cancellation\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Because we want you to love your decision.\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Did you try it out and it wasn’t quite right after all? No problem. <\/span><\/p>

Right of Withdrawal \u2013 14-Day Reflection Period<\/h4>

As a customer, you have the right to cancel your order <\/span>within 14 days<\/b> of receipt without giving any reason.<\/span>
<\/span> The period begins on the day you (or an authorized person) received the package.<\/span><\/p>

To exercise your right of withdrawal, please send us a clear statement by e-mail to:<\/span>
<\/span> \ud83d\udce7 <\/span>widerruf@nima.de<\/b><\/p>

Or you can use our prepared <\/span>cancellation form<\/b>, which is included with your order.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

How the return works<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
  1. Fill out the return form<\/b> (included with your order or available as a PDF on our website).<\/span>

    <\/span><\/li>
  2. Place the form<\/b> together with the unused product in the original packaging or a secure shipping box.<\/span>

    <\/span><\/li>
  3. Stick the enclosed DHL return label<\/b> clearly visible on the package.<\/span>

    <\/span><\/li>
  4. Simply drop off the package<\/b> at a DHL branch or packing station.<\/span>

    <\/span><\/li><\/ol>

    \ud83e\udc52 <\/span>The return is free of charge for you<\/b>, provided you use the DHL return label.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

    \n\t\t\t\t\t\t
    \n\t\t\t\t\t
    \n\t\t\t
    \n\t\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t

    Refund<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t
    • Once your return has been received and checked, we will refund the purchase price <\/span>within 7\u201310 working days<\/b> to the payment method originally used.<\/span>

      <\/span><\/li>
    • The original shipping costs will only be refunded in the event of a complete cancellation.<\/span>

      <\/span><\/li><\/ul>

      Unfortunately, returns after the 14-day period cannot be accepted.<\/span>
      <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

      \n\t\t\t\t\t\t
      \n\t\t\t\t\t
      \n\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t

      Exchange?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      A direct exchange is currently not possible. If you would like a different product, please return the item and place a new order. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

      \n\t\t\t\t\t\t
      \n\t\t\t\t\t
      \n\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t

      Any questions?\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      Our customer service will be happy to help you:<\/span>
      <\/span> \ud83d\udce7 <\/span>kundenservice@nima.de<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      Returns & Cancellation Because we want you to love your decision. Did you try it out and it wasn’t quite right after all? No problem. Right of Withdrawal \u2013 14-Day Reflection Period As a customer, you have the right to cancel your order within 14 days of receipt without giving any reason. The period begins…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-991364","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/nimaberlin.com\/en\/wp-json\/wp\/v2\/pages\/991364","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nimaberlin.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nimaberlin.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nimaberlin.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nimaberlin.com\/en\/wp-json\/wp\/v2\/comments?post=991364"}],"version-history":[{"count":0,"href":"https:\/\/nimaberlin.com\/en\/wp-json\/wp\/v2\/pages\/991364\/revisions"}],"wp:attachment":[{"href":"https:\/\/nimaberlin.com\/en\/wp-json\/wp\/v2\/media?parent=991364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}